Refund within 5–7 business days of receiving the merchandise
Procedure
Here's how returns work
1
Open the portal & place your order
Click "Start Return Now," enter your order number, and select the reason for the return. You can find your order number in the confirmation email or in your customer account.
2
Receive instructions and the return address via email
Once you've submitted your request on the portal, you'll automatically receive all further information—including the return address—directly via email.
3
Return the package
Please pack the items carefully and send them to our warehouse. Please include a short note with your order number. You are responsible for the return shipping costs.
4
Receive a refund
Once we’ve received and processed your return, we’ll issue a refund to your original payment method within 5–7 business days of receiving the item. If you haven’t heard from us by then, please feel free to contact us.
Terms and Conditions
What you should know
100-Day Guarantee
Optional & additional – even partially used cans can be returned.
Yagcho's Promise
Refund
To your original payment method, within 5–7 business days after we receive the merchandise at our warehouse.
Return shipping costs
You are responsible for the direct costs of returning the item. For returns from non-EU countries, additional customs duties and import taxes may apply.
100-Day" " Guarantee
Our promise: 100-day money-back guarantee
You can try our products for 100 days—even if the container has already been opened. If you’re not satisfied, we’ll refund the purchase price. No questions asked.
FAQ
Frequently Asked Questions About Returns
In addition to your legal rights, we offer a voluntary 100-day money-back guarantee. You can try our products for 100 days from the date of receipt—if you’re not satisfied, we’ll refund the purchase price once we receive the returned merchandise. This guarantee applies to end consumers and does not apply to misuse or commercial use.
Yes—thanks to our 100-day guarantee, you can return even opened cans. Simply start your return through our returns portal.
Check your confirmation email or log in to your account. Alternatively, you can contact us directly by email at info@yagcho.de—we’ll be happy to help.
Once we have received the merchandise and processed it in our warehouse, we will issue a refund to your original payment method within 5–7 business days of receiving the merchandise. If you haven’t heard from us by then, please feel free to contact us.
Thanks to our 100-day guarantee, we offer flexible returns even for bundles. Simply initiate your return through our returns portal.
The customer is responsible for the cost of return shipping. For returns from non-EU countries, additional customs duties and import taxes will apply, which are also your responsibility.
